Having the right equipment is a critical component of a successful call center.
We have put this policy together to help ensure call centers and their agents are set up to
effectively service one, or more, of the great client programs in our roster.
To use the Arise Platform, the system and equipment requirements on the following pages must
be met. It is important to remember these are the minimum requirements needed to use the
Arise Platform only.
Certain client programs may have additional requirements above and beyond the ones listed in
this policy. All agents should review the Opportunity Announcement for the client program
they are interested in servicing - in addition to this policy - prior to enrolling in a certification course.
In order to use the Arise platform, below are the minimum system requirements your equipment must meet:
CPU Speed:Dual-core 2.8 GHz or better or
Intel i class or AMD Phenom X2 class or better
Atom, Celeron, Pentium and Opteron processors are permitted
Memory:4 GB of RAM or better
Hard Drive: 20 GB or more of available space
60 GB or more of total space
Windows 7 or Windows 10
Standard Connection and Speed:
Hard-wired connection (no wireless)
Minimum 10.0 mbps download
Minimum 3.0 mbps uploadMinimum Latency Threshold:
120 milliseconds (ms)
1280 x 1024 (SXGA) screen resolution
1920 x 1080 (Full HD or 1080P)
Dual Monitors may be required on some client programs
Dual monitors are not supported on programs that use the Arise Secure Desktop (ASD) device
Each of the below accessories are required:
1. USB headset with microphone (required for Certification)
Logitech, Plantronics, Microsoft, or similar brands recommended.
2. Hard-wired Telephone and headset with microphone (required for Production)
VOIP (Voice over internet protocol) are acceptable by most clients and are cheaper to use. Please check Initial Offering in the Portal to make sure.
3. Any phone line whether VOIP or Land line must be Stripped or a POTS line no features whatsoever.
Plantronics M22 Amplifier or similar recommended connected to a Vtech phone.
1. Internet Explorer 8.0 or 11 or Edge on Windows 7, 8 and 10
Mozilla (Firefox 14 to 42) both Windows
**Please note that Google Chrome Browsers are not compatible with the Arise platform.
2. Microsoft Security Essentials for Windows
Other security software may be incompatible and should be avoided. Technical support may be refused if
our company’s software configuration is not compatible with the Arise platform or is determined to cause
incompatibilities with client required servicing software.
Note: Your Independent Business is responsible for maintaining the security and reliability of its
equipment. The following items are considered security risks to the Arise platform and, upon
detection, may subject your company to the suspension or termination of its MSA or SOW:
• Malware infected software
• Virtualized Operating Systems (ie: VMWare, Parallels, etc.)
• Non-Arise provided VPN software or Proxy settings
• TOR or other privacy software
3. Please note that Client programs may have additional or increased system requirements. Please refer to the
opportunity announcement for additional information
Internet and Phone Service Providers:
1. Hard-wired broadband internet service via DSL, Cable, or Fiber Optic connection.
Note: The use of wireless connections to access any Arise system at any time is prohibited, even if the
Connection is encrypted. Connectivity to the Arise Platform through an unauthorized Proxy Service or
Unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular
Hotspot Internet Services are not permitted. USB connected modems are not supported.
2. Hard-wired land line telephone service
Note: Unless stated otherwise in the opportunity announcement, most clilent programs are
compatible with the following types of services: POTS (plain old telephone service), cable telephony,
digital service, or business class VoIP. The service should be connected directly from the wall to your
interface at any point with the computer. The servicing telephone line should not have voicemail, fax,
or other features on the line (other than long distance, if necessary).